Complaints & Content Removal

Last updated: September 10, 2026

Use this page to alert Rubmp to a complaint about the website, including content that may be illegal, non-consensual, or otherwise in breach of our Community content policy or Terms of use. You do not need to have an account.

Who can use this policy

Anyone may use this policy, whether or not they are a user of Rubmp, including a person who believes they are depicted in content without their consent.

How to make a complaint

Complete the form on this page. Mandatory fields must be filled in. If the complaint relates to content, include the URL. You may also email [email protected]. Copyright claims must follow the DMCA policy.

Illegal or non-consensual content

• We review these complaints immediately and aim to resolve them within five business days.
• If we are satisfied the content is unlawful or non-consensual, we remove it immediately, notify you, and report it to our payment processor and to authorities where required.
• If we are satisfied the content is not unlawful or non-consensual, we will email you an explanation of that decision.
• If you are depicted in the content and dispute our decision that consent was obtained, we will submit that disagreement to a neutral arbitration body at our expense. If we cannot establish consent, or consent is void under applicable law, we take the content down immediately.

Other complaints

For other complaints we take the steps we consider appropriate, including removal where the content breaches our acceptable-use rules. We aim to respond within five business days.

Reporting

Complaints and removal requests, including a zero-incident report when none were received, are recorded for monthly reporting to our card payment processor when that processor requires it.