Rubmp

Refund and cancellation policy

Last updated: September 10, 2026

This policy applies to paid access sold on Rubmp: Pro and Ultra memberships, Therapist Pro and Merchant Pro, day passes if offered, and credits. It does not apply to money you pay a massage business or therapist in person. Rubmp is an 18+ United States directory of massage and spa listings with community reviews. Paid plans buy digital access on this website (full review text, search, history, and related features). They do not buy a sexual service, an escort booking, or a guarantee about any listed business.

Prices in effect at checkout are shown on Pricing. Recurring memberships renew at the then-current rate for the same plan and period unless you cancel first. Card statements may show a descriptor such as RUBMP.COM or the name of the payment processor that charged your card.

How to cancel a recurring membership

You may cancel at any time. Cancellation stops future renewals.

  1. Sign in and open Settings → Billing.
  2. Use the cancel or manage-membership control for the active plan.
  3. If you cannot sign in, email [email protected] from the address on the account. Include the email you used to subscribe and the approximate purchase date.

After we process a cancellation, you keep paid access until the end of the period already paid. We do not charge the next cycle. Cancellation does not automatically refund the current period except as described below.

When we issue a refund

We refund to the original payment method when:

  • You were charged twice for the same order.
  • A charge was unauthorized, or we billed the wrong amount.
  • You bought Pro with credits, have not used paid review-access features, and cancel within 48 hours of that subscription start (the cooling-off window already implemented on the account).
  • A processor, card network, or applicable law requires a refund.
  • We cannot deliver the digital access you paid for (for example the purchase never activated).

Approved refunds are typically posted within 5–10 business days after we confirm them. Card issuers may take additional time to show the credit.

When a refund is not available

  • Change of mind after you have used paid review text, search, history, alerts, or other paid features, except where law or a processor requires otherwise.
  • The remaining unused days of a period after a mid-cycle cancellation.
  • Bitcoin after the payment has the confirmations required to credit the order, except for a duplicate or erroneous credit we can reverse in our records.
  • Gift-card value after it has been credited to the account.
  • Business-claim spend revoked because the claim used false information.

Billing support (please contact us before a chargeback)

For a billing question, unauthorized charge, or refund request, email [email protected] or [email protected]. We aim to answer billing mail within two business days. Opening a card chargeback without contacting us first can delay a resolution and may lead to account review. This sentence is not a waiver of any chargeback right you have under your card agreement or the law.

Related pages

Terms of use · Privacy policy · Pricing · Contact